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The reliable and efficient partner for expatriate relocation
Asian Tiger K. C. Dat Ltd
Hassle-free relocation experience
For many human resource or administrative professionals at multi-national corporations, it is important to have a reliable partner to help arrange employee relocation. In fact, moving into a strange culture can be a nerve racking and stressful experience for many expatriates and their families.
"When you're involved in relocation services, taking care of emotions is as important as the physical move itself," says Mr. Y.B. Ng, General Manager, Sales & Marketing, Asian Tigers K. C. Dat Ltd. "An international move involves much more than taking some furniture from one place to another, regardless of how valuable. It's an emotional time for the entire family so the impact of this disruption must be kept to a minimum."
"We offer peace of mind," Mr. Ng adds. "It's essential to make employee transfer a simple and smooth experience."
"A seamless and efficient transition can only be ensured with the help of a dedicated, experienced team of pros," says Mr. Ng. At Asian Tigers, the team is led by experienced expatriate directors and comprises the fully trained, fluent English-speaking customer service staff, move surveyors, packing supervisors and crew members. They also have a team of post-move support staff, who all join forces as an integrated unit to guarantee high quality, comprehensive services.
During the pre-move stage, the customer service staff tailor-make detailed plans for clients as well as draw up schedules and solutions while providing advice regarding shipping and customs regulations. The move surveyors as well will make site surveys ahead of time and advise clients on how to pack and make their move properly, based on actual circumstances.
At this stage the packing crews go into action. They pay close attention to every detail and offer a host of flexible packing arrangements. We even have specially trained staff on hand to provide professional packing for extremely valuable items like antiques, art pieces, pianos and other treasured belongings. Regardless of the specific details, though, on-time delivery is always our priority.
The services don't end once clients and their belongings arrive at their destinations. All items are carefully unpacked and put in the proper place, with installation if necessary. At this point, our after-move support staff, who include experts called "Handy Men" assist in the speedy connection of audio and visual equipment as well as other electrical appliances, making a new home immediately livable.
If the client has not confirmed a new residence our customer service staff can also arrange warehousing services for the storage of all belongings.
"With the expert help of our professional and resourceful team, moving is no longer a hassle," Mr. Ng says.
Far-reaching network around the globe
Asian Tigers K. C. Dat Ltd., established in 1971, now has six offices located in Hong Kong, Bejing, Shanghai, Guangzhou, Dalian and Tianjin. All branches specialise in both inbound and outbound relocation services. Their client list includes top multi-national financial institutions like: Citibank, Prudential, Swiss Reinsurance Company, Deutsche Bank, ABN AMRO, as well as international law firms and engineering companies. "Our extensive experience in the art of moving combined with the latest technology available ensures professional door-to-door international moving success," Mr. Ng says.
Asian Tigers K. C. Dat Ltd. is a member of the Asian Tigers group, an alliance of Asia's leading moving and relocation specialists. A total of 27 offices span 13 countries, including China, South Korea, Japan, Laos, Thailand, Vietnam, Cambodia, Malaysia, Indonesia, Philippines, Taiwan, Hong Kong, and Singapore where the corporate head office is established.
The booming economies in Asia and across the globe in recent years have led to a rapid increase in expatriate relocations. Each year Asian Tigers companies move thousands of expatriate families to new homes from every corner of the globe. With a combined annual turnover of more than US$130 million for international relocation services, supported by 1,500 staff, the Group represents the strongest and most dynamic moving alliance in Asia.
Asian Tigers K. C. Dat has also extended its coverage to the world by forming partnerships with Overseas Moving Network International (OMNI) which includes 260 companies in 70 countries, creating the closest possible co-operation between members.
In addition, the Company is part of FIDI, a global organisation representing fully qualified professional international moving companies around the world. In 2003, the Company was awarded with FAIM ISO accreditation after it met a stringent set of standards maintained through independent audits by Cap Gemini Ernest & Young.
All of this reflects the Company's commitment to quality and building extensive international networks. "No matter where you are from or where in the world you are going, we always ensure a seamless transition," Ng says.
Overall service reliability is further vindicated in the extraordinarily low loss and damage claims ratio, based on world standards. "Our claims ratio is only about half of the industry average," he adds. "It proves customer confidence and satisfaction in our work."
Nevertheless, in a world of ever present uncertainties, Asian Tigers has set up a unique Risk Management Programme; a cost-effective solution tailored to provide comprehensive coverage for users.
Strong commitment to talent development and social responsibility
In an industry that offers high quality services to senior management of many international blue chip corporations, fostering talent development is the core competency for business success. Most of our staff are experienced veterans with high levels of team cohesion, Ng says.
"Being trained with problem-solving and customer relationship skills, they are encouraged to make fast and accurate decisions on the spot," Ng adds. "This not only increases flexibility and efficiency, but also enhances staff morale and confidence."
Staff training is a top priority within the Company. Newcomers are given two to three weeks of full-time, comprehensive training to ensure in-depth understanding of the Companys mission, culture and practices. Subsequent training programmes are later held periodically for relevant employees, whether they are new staff or veterans to provide updates on new custom regulations, insurance policies, governmental requirements and industry practices.
Company culture is imbued its top management's focus on social responsibility, in particular on environmental protection and animal ecology. To this end, the Company is working towards a 'paperless office' through the system integration as well as the re-use and proper storage of packing materials. On the other hand, the firm has also made generous donations to the "Save China's Tigers" mission and the "International Fund for Animal Welfare", highlighting its concerns over world conservation of the endangered wild animals and a commitment toward its alliance icon the tiger.
www.asiantigers-hongkong.com
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