With a 75-year legacy in Hong Kong, Nanyang Commercial Bank (NCB), Limited is a leading commercial bank renowned for its scale and robust capabilities. Guided by the principle of "Customer First, Professional Excellence", NCB offers comprehensive commercial banking services, while aggressively expanding cross-border corporate banking and personal wealth management services. Recently, the Bank has intensified its focus on the Greater Bay Area, leveraging its competitive advantages.

This year, NCB was honoured once again with the "Employer of Choice Award". Laura Law, Principal Human Resources Manager, emphasized that this recognition reflects the collective effort of the entire team. She expressed gratitude to employees for their dedication and to partners and clients for their unwavering trust and support. NCB remains committed to its legacy of excellence, innovating tirelessly to deliver exceptional products and services while pursuing greater success. For instance, the Bank has recently earned prestigious accolades, including Euromoney・s "Best Domestic Bank for SMEs in the Greater Bay Area；, the Hong Kong Institute of Bankers・ "Best Nominated Agency" and multiple individual awards at the Outstanding Financial Management Planner Awards, and the Chinese Financial Association of Hong Kong・s ：Excellence in Cross Border Financial Services Award".

Laura added that NCB treasures its employees as its greatest asset, aligning with China Cinda Group・s mission to "deliver excellent customer service and create growth opportunities for employees". The Bank is dedicated to fostering an ideal workplace, enabling staff to grow professionally, unleash their potential, and achieve their aspirations, alongside fulfilling its social responsibilities.

People-Oriented, Emphasizing Communication

When discussing how to enhance employees' sense of belonging, Laura explained, "It・s a gradual and interactive process. At NCB, we prioritize teamwork, employee development, and open communication. Through diverse training programs, regular meetings, and team-building activities, we foster deeper engagement and help employees seamlessly integrate into the NCB family."

NCB champions a "people-first" culture, using incentives and rewards to strengthen employees' sense of belonging. Each year, the Bank hosts an awards ceremony to celebrate outstanding employees, reinforcing their achievements and enhancing team cohesion. Beyond this, the Bank organizes cultural, sports, and interest-based activities, such as sports teams, seasonal workshops and interest groups, fostering collaboration and building stronger bonds among colleagues.

Comprehensive Upgrade of Internal Systems

To boost service capabilities and operational efficiency, NCB completed a comprehensive internal systems upgrade last year, accompanied by tailored training programs for all employees. Brian Cheng, Head of Training and Development, emphasized the Bank・s commitment to diversified training initiatives, ensuring employees enhance their professional skills in a fast-evolving environment while aligning with the Bank's strategic goals. Human Resources Department collaborates closely with various teams, utilizing interviews, surveys, and competency assessments to identify role-specific knowledge and skills. This feedback shapes dynamic training plans, ensuring programs meet market demands and support the Bank・s long-term vision.

Brian further highlighted the Bank focuses on three key areas to drive sustainable growth. First, employee training ensures continuous improvement in professional standards and the acquisition of critical competencies. ：The Hong Kong banking industry places high importance on professional expertise. Each year, we arrange a variety of business-specific courses, compliance training, licensing continuation programs, leadership development, and general skills training for all employees. Additionally, we encourage staff to pursue qualifications under the Hong Kong Monetary Authority Banking・s Enhanced Competency Framework, enabling them to master industry-recognized knowledge and skills that meet both market and regulatory expectations."

Continuous Training, Keeping Pace with the Times

Second, training ensures employees stay updated on the latest market trends. With the Hong Kong banking industry increasingly focusing on emerging areas such as cross-border Greater Bay Area business, fintech and artificial intelligence, green finance, and climate risk management, NCB organizes specialized training sessions each year. These sessions feature instructors from business schools, the Big Four accounting firms, law firms, and the Hong Kong Institute of Bankers, equipping them with cutting-edge knowledge to enhance service quality. Additionally, the Bank arranges cross-border training activities, enabling staff to gain insights into the latest developments in mainland China・s market.

Third, training boosts job satisfaction and strengthens team spirit. NCB offers generous training subsidies and incentives, encouraging employees to participate in external professional competitions. Through these initiatives, employees experience the Bank・s genuine commitment to their career growth.
"Looking ahead, NCB will continue to uphold its core values, foster a family-oriented culture, and empower employees to leverage their strengths, growing steadily alongside the Bank."